Privacy Policy
Effective Date: July 1, 2026
At NovaFacet, your privacy is important to us. We are committed to protecting your personal information and ensuring a safe, secure, and transparent shopping experience.
This Privacy Policy explains how NovaFacet (“we,” “our,” or “us”) collects, uses, stores, and protects your information when you visit our website, create an account, purchase products, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:
Full Name
Email Address
Mobile Number
Billing Address
Shipping Address
Company Name (if applicable)
GST Information (where applicable)
Payment-related details (processed securely through payment providers)
Account Information
When you register an account, we may store:
Login credentials
Wishlist items
Saved addresses
Order history
Account preferences
Device & Technical Information
We automatically collect certain technical information, including:
IP Address
Browser type
Device information
Operating system
Time zone
Pages visited
Referral source
Website interactions
This information helps us improve website performance and user experience.
We use cookies and similar technologies to:
Keep you logged in
Remember your preferences
Improve website functionality
Analyze website traffic
Personalize your shopping experience
Measure advertising performance
You may disable cookies through your browser settings, although some website features may not function properly.
2. How We Use Your Information
We use your information to:
Process and deliver orders
Verify transactions
Provide customer support
Respond to inquiries
Send order confirmations and shipping updates
Improve our products and services
Personalize your shopping experience
Prevent fraud and unauthorized transactions
Comply with legal obligations
Send promotional offers (only if you have opted in)
3. Payment Security
NovaFacet does not store your complete debit card, credit card, or banking credentials.
Payments are securely processed through trusted third-party payment gateways that use industry-standard encryption and security practices.
4. Order & Shipping Information
To fulfill your orders, we share only the necessary information with our trusted logistics and shipping partners, such as:
Name
Shipping Address
Mobile Number
Order details
This information is used solely for order fulfillment and delivery.
5. Marketing Communications
If you subscribe to our newsletter or promotional updates, we may send:
New product launches
Exclusive offers
Promotions
Collection updates
Seasonal campaigns
You may unsubscribe at any time by clicking the “Unsubscribe” link in our emails or contacting our customer support.
6. Information Sharing
We respect your privacy.
We do not sell, rent, or trade your personal information to third parties.
We may share limited information only with trusted service providers, including:
Payment gateway providers
Shipping and logistics partners
Website hosting providers
Analytics providers
Email marketing platforms
Customer support tools
Government or legal authorities when required by law
These partners are permitted to use your information only for providing services on our behalf.
7. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction.
These measures include:
SSL encryption
Secure servers
Restricted access to personal data
Regular software updates
Security monitoring
Firewall protection
While we strive to protect your information, no method of transmission over the internet is completely secure.
8. Data Retention
We retain your personal information only for as long as necessary to:
Fulfill your orders
Maintain your account
Comply with legal and tax obligations
Resolve disputes
Enforce our policies
When information is no longer required, it is securely deleted or anonymized where appropriate.
9. Your Privacy Rights
Depending on applicable laws, you may have the right to:
Access your personal information
Correct inaccurate information
Update your account details
Request deletion of your information
Withdraw marketing consent
Request a copy of your stored data
Object to certain processing activities
To exercise these rights, please contact us using the details below.
10. Children's Privacy
Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to remove it.
11. Third-Party Services
Our website may contain links to third-party websites or integrate services provided by external companies.
We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their privacy policies before sharing your information.
12. International Visitors
If you access our website from outside India, your information may be transferred to and processed in India or other jurisdictions where our service providers operate.
By using our website, you consent to such transfers in accordance with applicable laws.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or service offerings.
Any updates will be posted on this page along with the revised Effective Date. Continued use of our website after changes become effective constitutes your acceptance of the updated policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.
NovaFacet
Email:support@novafacet.com
Website: https://www.novafacet.com
Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM (IST)
Your Trust Matters
Every piece of jewelry we create is crafted with precision, authenticity, and care. We apply the same commitment to protecting your privacy and ensuring your personal information remains secure throughout your journey with NovaFacet.